As part of a larger initiative to improve the usability and inclusivity of software products at Integrated Software Solutions, Inc., I led an accessibility and inclusive design audit for high-traffic user journeys on C3, a browser-based shareholder management and accounting software. The goal was to identify content and design barriers that could exclude users with disabilities and provide actionable recommendations to improve both clarity and product accessibility.
My role
- Evaluated software against WCAG 2.1 AA standards, focusing on assistive tech compatibility, intuitive design, language clarity, and semantic structure
- Catalogued and analyzed instances of accessibility violations across user journeys and edge cases
- Delivered a report of audit findings with proposed solutions including annotated examples, quick wins, and long-term design changes
- Facilitated a workshop to review audit findings and demonstrate how assistive technologies like screen readers and voice navigation tools interpret and navigate the software
Impact & reflection
- Improved screen reader navigation success rate for users relying on assistive technology
- Mitigated risk by improving accessibility of the product
- Established an accessibility QA checklist used for future product releases
This project reinforced my belief that accessibility isn’t just a technical checklist — it’s about human-centered design and empathy. It also highlighted how small changes in design and structure can majorly impact usability and user autonomy.
